Critical Incidents

Organizations may face a Critical Incident at some time along their lifetime.                

• Sudden death of an employee or a member of his/her family
• Suicide or suicidal attempts
• Assaults and hostage-taking incidents at the workplace
• Fire or explosions
• Toxic leaks
• Violent aggressions by clients or employees

These situations generate emotional instability, to individuals and to the group of workers, which makes it difficult to perform normal daily activities.

Intervention of experienced consultants during these unfortunate incidents focuses on the processing of the emotional impact.

A critical incident can originate:

During the immediate subsequent days:

• Emotional instability
• Mental confusion
• Concentration loss         
• Loss of motivation

Post-traumatic stress can occur some time later:

• Intrusive recollections of the event
• Recurrent dreams about the incident
• Intense distress when exposed to circumstances surrounding the traumatic incident
• Tendency to avoid places or persons that are a reminder of the event

The Assistance Service for Critical Incidents is a procedure that aims at preventing all the above mentioned issues.

 

Results derived from the Assistance Service of Critical Incidents:

To the organization:

• Facilitation of  the recovery of the human teamwork
• Prevention of absenteeism
• Maintenance of employee productivity
• Upholding of the employee motivation
• Evidence of concern and interest in the employee personal wellness

To the employees:

• Understanding and processing of the emotional impact
• Orientation and support
• Prevention of Post-Traumatic Stress
• Prevent the workplace from triggering feelings of sadness and anxiety.
• Facilitation of a quick emotional recovery